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Terms and Conditions

  • Australia ETA Visa From Malaysia

ETA Support - Terms and Conditions

Please review our terms and conditions prior to applying for your Australian Visa:

By applying through this website, you agree that you do not have any criminal convictions where you have been sentenced to at least 12 months of jail, regardless of whether or not you served that time.

No refunds can be granted on any visa application, regardless of non-acceptance or an existing visa. All Sales are final.

The information you enter into the Australian Visa Authority website is treated in confidence and will not be distributed or sold under any circumstances. By entering personal information into this website you authorize Australian Visa Authority to use and hold this information for the purpose of applying for an Electronic Travel Authority to Australia.

Delays and Referrals – Some ETA visa applications will be ‘referred’ to the Australian Authorities. In most cases, there is an additional period of wait for referred ETA applications. If your ETA visa application is referred, you may or may not be required to provide additional personal details to the Department of Immigration.

Referrals and Refusals – This website only processes ETA applications; we do not and will not offer advice on how to proceed or what to do in the event your ETA visa application is referred or refused. The fee paid includes processing of the ETA visa only and does not include any appeals or additional services. The cost of the ETA application is non-refundable and should your application be refused, you will not be issued a refund.

Your ETA request is processed within 24 Hours. In the event that the request processed on our website establishes that you have an existing ETA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied to recover the use of our system resources.

If you have any questions about this Refund Policy please contact etasupport.com.my customer care by email at visa@etasupport.com.my